Last Updated: September 11, 2023
At Terroir Wine, we are committed to providing our customers with the finest selection of wines and the best possible shopping experience. We understand that sometimes situations arise where you may need to return a product or request a refund. This Return and Refund Policy outlines the procedures and guidelines for returning products purchased on our website.
If you are not entirely satisfied with your purchase, we're here to help.
1.1 Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
1.2 Return Process
To initiate a return, please follow these steps:
Step 1: Contact our Customer Support team at email@example.com within 30 days of your purchase and provide the following information:
Your order number
Step 5: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.
2.1 Refund Eligibility
Refunds are issued under the following circumstances:
2.2 Refund Process
Once your returned item is received and inspected, we will notify you of the status of your refund. If your refund is approved:
Should you have any questions or concerns regarding our Return, Exchange, and Refund Policy, please do not hesitate to reach out to our Customer Support team at firstname.lastname@example.org. We are dedicated to making your experience with Terroir Wine as smooth and enjoyable as possible.
Please note that our Return, Exchange, and Refund Policy is subject to change, and the policy in effect at the time of your purchase will apply. We encourage you to visit our website for the most up-to-date policy.
Thank you for choosing Terroir Wine. We appreciate your trust in us, and we look forward to serving all your wine-related needs. Cheers! 🍷🌟